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Frequently asked questions about luggage storage
Before contacting us, check these answers that might solve your question right away
Our service stands out because your luggage is stored in secure steel lockers with advanced anti-theft and double authentication technology, ensuring only you can access your items, which eliminates theft or accidental mix-up risks. We offer competitive pricing where you pay once for all your items with no additional management or booking fees. Additionally, we provide 24/7 multilingual on-demand customer support via intercom, with an average resolution time of just 5 minutes.
Sometimes the email can take up to 30 minutes to arrive. If you still haven't received it after that time, check your SPAM folder. If it's not there, contact us at +39 06 96740690, and one of our operators will help you resolve the issue.
No, you can store your luggage without a reservation by purchasing a locker directly at the store through the available kiosk. However, booking is recommended to ensure locker availability.
Closbox Store n' Go is a smart on-demand luggage storage service. The service is provided through steel lockers of various sizes. Choose the size that best suits your needs, book the locker for a time slot online or directly in-store, and unlock your locker with the booking number and pin received via email whenever you want during the reserved period.
This mainly depends on the size of the locker you choose. The Medium (M) locker comfortably accommodates a backpack and a small bag or two large backpacks; the Large (L) locker comfortably fits two small bags and two backpacks/purses; the Extra Large (XL) locker comfortably accommodates one large suitcase, one small bag, and three backpacks. For greater accuracy, the lockers available and their respective sizes are described on the page of each deposit point.