Tell us about your luggage storage issue

The recovery word is essential to ensure the security of your luggage. For security reasons, our customer support team cannot access booking details without this keyword. If you have forgotten the recovery word, you will need to schedule an appointment with Closbox Store & Go for personal identification. You will need to present yourself in person with a valid ID and sign a liability waiver. Please note: during the waiting period for the appointment, any late fees will continue to accrue. You will need to complete payment of all amounts due before you can pick up your luggage. Helpful tip: save the recovery word in a safe place immediately after completing your booking.

If your booking number doesn't start with CBOX, then you certainly booked with another luggage storage service. Look for the correct address. Our customer support will not be able to help you.

Closbox Store & Go maintains a "Lost & Found" list of all items found inside the stores. Items are deposited in a Closbox warehouse and remain there for a maximum of 28 days from discovery. After this period, found items are destroyed and Closbox Store & Go is not responsible for them in any way.

You can reopen your locker with your booking number, in combination with the 6-digit PIN we sent you or your recovery word. If you don't have access to your credentials but have created an account on this website, log in to your personal area and you will find the credentials in the booking details. If you don't have access to your personal area, contact our customer support, keeping your recovery word handy.

Check your SPAM folder, as it may sometimes be placed there by mistake. Please note that it may take up to 30 minutes to receive the email. If after this time you still haven't received the email, contact our customer support who will resend it to you.