Why is your luggage storage service more reliable than third-party options (Mini markets, hotels, etc.)?

Our service stands out because your luggage is stored in secure steel lockers with advanced anti-theft and double authentication technology, ensuring only you can access your items, which eliminates theft or accidental mix-up risks. We offer competitive pricing where you pay once for all your items with no additional management or booking fees. Additionally, we provide 24/7 multilingual on-demand customer support via intercom, with an average resolution time of just 5 minutes.

I haven't received the email with my credentials, what should I do?

Sometimes the email can take up to 30 minutes to arrive. If you still haven't received it after that time, check your SPAM folder. If it's not there, contact us at +39 06 96740690, and one of our operators will help you resolve the issue.

Do I need a reservation to store my bags?

No, you can store your luggage without a reservation by purchasing a locker directly at the store through the available kiosk. However, booking is recommended to ensure locker availability.

How does the luggage storage service work?

Closbox Store n' Go is a smart on-demand luggage storage service. The service is provided through steel lockers of various sizes. Choose the size that best suits your needs, book the locker for a time slot online or directly in-store, and unlock your locker with the booking number and pin received via email whenever you want during the reserved period.

How many suitcases/bags can I put in a locker?

This mainly depends on the size of the locker you choose. The Medium (M) locker comfortably accommodates a backpack and a small bag or two large backpacks; the Large (L) locker comfortably fits two small bags and two backpacks/purses; the Extra Large (XL) locker comfortably accommodates one large suitcase, one small bag, and three backpacks. For greater accuracy, the lockers available and their respective sizes are described on the page of each deposit point.

How can I open my locker?

You can open your locker anytime from the "Open Temporarily" section on the locker screen; simply enter the reservation number and the received PIN to unlock your locker. When you're done, just close the locker and continue your day.

How do I book a locker?

Access our website closbox.com, select a drop-off point, enter the date and time for your deposit, choose the required lockers, and proceed to checkout by making payment with your credit card through our provider Stripe or directly via PayPal.

I'm late picking up my luggage, what should I do?

Don't worry, your luggage remains safe. At pick-up, you'll be charged an extra amount based on the actual time used. The extra charge is calculated according to the rates listed in the "Delays & Additional Charges" section on each storage page on this website.

My locker didn't unlock when retrieving my luggage. What can I do?

Most likely, something got stuck between the lock and the door when it was closed, or you might have placed more items than the locker's actual capacity, slightly forcing the door shut. Don't worry, ring our support and follow the instructions provided to unlock the locker.

How can we help with your luggage?

From bag drop-off to pickup, we're here to answer all your questions and make your experience worry-free

Customer support agent helping a traveler with luggage storage

Everything you need to know about luggage storage

Check out the answers we've prepared for common questions. Resolve your concerns in just a few clicks!

Other

: Our service stands out because your luggage is stored in secure steel lockers with advanced anti-theft and double authentication technology, ensuring only you can access your items, which eliminates theft or accidental mix-up risks. We offer competitive pricing where you pay once for all your items with no additional management or booking fees. Additionally, we provide 24/7 multilingual on-demand customer support via intercom, with an average resolution time of just 5 minutes.

General

: Sometimes the email can take up to 30 minutes to arrive. If you still haven't received it after that time, check your SPAM folder. If it's not there, contact us at +39 06 96740690, and one of our operators will help you resolve the issue.
: No, you can store your luggage without a reservation by purchasing a locker directly at the store through the available kiosk. However, booking is recommended to ensure locker availability.
: Closbox Store n' Go is a smart on-demand luggage storage service. The service is provided through steel lockers of various sizes. Choose the size that best suits your needs, book the locker for a time slot online or directly in-store, and unlock your locker with the booking number and pin received via email whenever you want during the reserved period.
: This mainly depends on the size of the locker you choose. The Medium (M) locker comfortably accommodates a backpack and a small bag or two large backpacks; the Large (L) locker comfortably fits two small bags and two backpacks/purses; the Extra Large (XL) locker comfortably accommodates one large suitcase, one small bag, and three backpacks. For greater accuracy, the lockers available and their respective sizes are described on the page of each deposit point.
: You can open your locker anytime from the "Open Temporarily" section on the locker screen; simply enter the reservation number and the received PIN to unlock your locker. When you're done, just close the locker and continue your day.
: Access our website closbox.com, select a drop-off point, enter the date and time for your deposit, choose the required lockers, and proceed to checkout by making payment with your credit card through our provider Stripe or directly via PayPal.

Payments

: Don't worry, your luggage remains safe. At pick-up, you'll be charged an extra amount based on the actual time used. The extra charge is calculated according to the rates listed in the "Delays & Additional Charges" section on each storage page on this website.

Bookings

: Most likely, something got stuck between the lock and the door when it was closed, or you might have placed more items than the locker's actual capacity, slightly forcing the door shut. Don't worry, ring our support and follow the instructions provided to unlock the locker.

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