Terms and Conditions

ARTICLE 1: PREAMBLE

The services provided by Stow It Sas, as described in the following article 3, are governed by this contractual document, called "General Terms and Conditions of Service", which regulate the deposit relationship, the booking of Lockers through the website https://closbox.com, https://**.kiosk.closbox.com, as well as their use between Stow It Sas and the User, who contracts the "Luggage Storage" service.
The User, upon booking the "Luggage Storage" service and making the related payment, accepts, for themselves and for the owner of the deposited objects/luggage, these "General Terms and Conditions of Service".
Stow It Sas di Gianmarco Varrone is the owner of the Closbox Store & Go trademark and the website https://closbox.com, as well as the owner of the Lockers.

ARTICLE 2: DEFINITIONS

For the purposes of these "General Terms and Conditions of Service", the following definitions apply:
User: person over 18 years of age who makes the booking for themselves and for minors under 18 years of age who accompany them;
Depositary: Stow It Sas company;
Parties: jointly the User and the Depositary;
Luggage Storage: the provision of the service of renting lockers with automatic opening/closing (Locker) for the storage of luggage/personal objects at the "Locker Point" and for the period of time identified by the User during booking, within the hours offered by Stow It Sas;
Luggage: trolleys, bags, backpacks, cloth or plastic bags, suitcases, packages, parcels, packages and similar items deposited in the Locker and having the dimensions, weight and content in accordance with the indications provided during booking and the articles of these "General Terms and Conditions of Service";
Booking: procedure carried out by the User through the depositary's computer systems, through which the User identifies the "Locker Point" and the period of time in which their luggage/personal object will be deposited inside the Locker, according to availability, for the days desired by the User;
Locker: lockers in which the User, after booking and paying the rental fee, can introduce within the limits established by art. 4 (Limits on the use of Lockers), a Luggage, within compatible measurements and with the weight limits indicated below, so as not to overload the Locker. The bookable lockers can be:

• Extra Large Locker: dimensions 90 cm (height) x 55 cm (width) x 60 cm (depth), with a maximum weight capacity of 35 kg;
• Large Locker: dimensions 59 cm (height) x 55 cm (width) x 60 cm (depth), with a maximum weight capacity of 35 kg;
• Medium Locker: dimensions 35 cm (height) x 55 cm (width) x 60 cm (depth), with a maximum weight capacity of 35 kg;

Locker Point: the premises owned by Stow It Sas and/or third parties, where the Lockers are located;
Rental Period: the time between the deposit time and the luggage pickup time indicated during booking;
Grace Period: the time from the expiration of the "rental period", during which it is possible to collect the luggage without applying surcharge/penalties, quantified in the booking confirmation email and, in any case, equal to a maximum of 10 minutes;
Booking Code: code (alphanumeric) that identifies the single Locker booking made by the user, indicated in the booking confirmation e-mail;
Pin Code: numeric code (6 digits) usable for opening the Locker, indicated in the booking confirmation e-mail;
Recovery Code: numeric code (6 digits) chosen by the User during booking and usable for opening the Locker, in case of loss of the booking code and/or pin code;
Security Code: numeric code (6 digits) made available for opening the Locker in case of loss of the recovery code, provided by Stow It Sas according to the methods indicated in art. 3.3;
Identification Point: office of Stow It Sas, where the User in case of loss of the recovery code can obtain the security code;
Storage Point: premises owned by Stow It Sas and/or third parties, where the luggage is transferred if the User does not collect it within 30 minutes of the expiration of the grace period and where it is made available for collection in the subsequent 7 consecutive days from the expiration of the rental period.

ARTICLE 3: SUBJECT OF THE CONTRACT

Stow It Sas provides "Luggage Storage" service, as described in art. 2 "Definitions".
The user through the computer portals can identify the "Locker Point" of interest and know the availability for the desired dates-times. Having chosen the "Locker Point", the number and type of Locker to rent, "rental period" and made the payment, the system generates a booking e-mail indicating the "Locker Point" and the chosen rental period, as well as the booking code and pin, to be used for opening the Locker. With the booking e-mail and payment of the fee, the User accepts and declares to have carefully read and understood these "General Terms and Conditions of Service", published on the website https://closbox.com/legal/terms-and-conditions and available for viewing during booking. Given the specificity of the service provided, the User is informed, declares to be aware and accepts that they will not be able to exercise the right of withdrawal and that, therefore, the booking is non-refundable. Furthermore, the booking is not modifiable in any of its components (day, time, type of locker or locker point), even in case of external events or force majeure. The User, once the booking has been made, accepts the impossibility of making changes of any kind.
The user during booking must generate a recovery code of their choice, which they must use in case of loss of the booking code and pin for opening the Locker. In case of loss of the recovery code, the User is informed, declares to be aware and accepts having to go to an "identification point", where an operator of Stow It Sas will generate a security code for opening the Locker, upon presentation of a valid identification document or equivalent of the person who made the booking and signature of a waiver. Alternatively, the User is allowed to send an e-mail to info@closbox.com, indicating the Locker number where they deposited the luggage and requesting the generation of the security code, attaching a valid identification document. The User, in case of loss of the recovery code, is required to promptly contact Stow It Sas, which will provide the address and opening hours of the "identification point". The generation of the security code will not result in any additional cost for the User. In case the User has lost their identification document or in case of theft and in the absence of an equivalent document (driving license, passport), the User, for the purposes of this article, is required to present to the operator of the "identification point" (or send to the e-mail indicated above) a theft/loss report filed with the competent authorities.
Bookings can be made 24 hours a day, 7 days a week. Each "Locker point" observes opening and closing times that are indicated on the website. The User is invited, during booking, to verify the opening hours of the "Locker point" and accepts to present themselves at the chosen "Locker point" for depositing and collecting luggage at the time indicated in the booking ("rental period"). In case the User presents themselves at the chosen "Locker point" late compared to the deposit time, the User is informed, declares to be aware and accepts that the "rental period" is not subject to variation and, therefore, the fee paid at the time of booking cannot be reduced and will not be refunded, even partially.
In the 30 minutes before the expiration of the "rental period", the User will receive a reminder via e-mail and/or SMS (to the e-mail address - mobile number indicated during booking), in which, if there is further availability, the User is asked about their willingness to extend the "rental period". If the User decides to extend the "rental period", they are required to follow the instructions contained in the e-mail/SMS containing the reminder of the expiration of the "rental period" and to simultaneously make payment of the additional fee due for the extension of the "rental period".
The User undertakes to strictly respect the luggage collection time and to present themselves at the "Locker point" within this deadline for the purpose of collecting the deposited luggage. A grace period variable according to the chosen "Locker point" and indicated in the booking e-mail is allowed, however not exceeding 30 minutes ("grace period"), from the expiration of the "rental period", during which luggage collection is allowed, without applying surcharge or penalties.

ARTICLE 3.6: DELAY COSTS

The User is informed, declares to be aware and accepts that in case of delay beyond the grace period, the following additional costs will apply:
Delay Storage (up to 72 hours):

• Medium Locker: €1.79 for each hour or fraction thereof of delay
• Large Locker: €2.99 for each hour or fraction thereof of delay
• Extra Large Locker: €3.99 for each hour or fraction thereof of delay

Luggage Removal Service: €15.00 In case of expired booking after 72 hours of delay or locker unavailability, luggage will be removed from the locker.
Internal Warehouse Storage: €25.00 Luggage will be transferred to the internal warehouse located at Via Milazzo 9 for storage.
All delay costs will be charged to the payment method used during the original booking. The User expressly authorizes Stow It Sas to proceed with the collection of amounts due under these terms, including delay charges, using the card or payment method used by the User at the time of booking.
The User is informed, declares to be aware and accepts that if they do not respect the collection time and do not collect their luggage at the expiration of the "rental period" (except as provided in the previous art. 3.5), after the grace period mentioned in the previous paragraph has elapsed uselessly and, in any case, after 30 minutes from the expiration of the "grace period", without the User collecting their luggage, the company may access the booked Locker, remove what is deposited and make it available to the User at a "Storage Point", at the User's expense (storage charges), who expressly authorizes Stow It Sas to transfer the luggage to the "Storage Point".
The luggage will be available for collection at the "Storage Point" for a maximum of 7 consecutive days from the expiration of the "Rental Period", after which, without the User collecting it, the luggage will be considered abandoned by the User for all legal purposes and will be disposed of/destroyed. Consequently, Stow It Sas will no longer be required to keep the abandoned luggage and the User cannot claim ownership or advance compensation claims against Stow It Sas.
The user is informed, declares to be aware and accepts that in case of delay in luggage collection and its transfer to the "Storage Point", the transport costs of the luggage to the "Storage Point" (storage charges) equal to €30.00 will be exclusively at their expense and a penalty of €25.00 will be applied for each day of delay in luggage collection at the "Storage Point".
After the "rental period" expires, the User will receive a reminder via e-mail and/or SMS (to the e-mail address - mobile number indicated during booking), in which they will be warned that after 30 minutes from the expiration of the "grace period", the luggage will be transferred to the "storage point". In case the User collects within 30 minutes of the expiration of the "grace period", a surcharge equal to the list price applied for 1 hour will be applied.
In case of failure to collect luggage and its transfer to the "Storage Point", the User is informed, declares to be aware and accepts that Stow It Sas will not be responsible for any damage, loss, or total or partial destruction of luggage subsequent to the expiration of the "rental period".
The User, in case of failure to collect luggage and its transfer to the "Storage Point", is required to promptly contact Stow It Sas, which will provide the address and opening hours of the "Storage Point" and luggage collection procedures.
The user is required to promptly report the malfunction of the Locker and/or the impossibility of closing and opening it to the e-mail address support@closbox.com or to the number +39 0696740690. Stow It Sas undertakes to provide assistance and resolve the reported problem within a maximum of 4-5 hours following the report.
The User is informed, declares to be aware and accepts that Stow It Sas will not be responsible for the loss of flight, train, public or private transport, or any other type of transport/accommodation/service in general purchased by the User, in the event that luggage collection is not possible at the expiration of the "rental period" or is delayed due to Locker malfunction or causes attributable to Stow It Sas.

ARTICLE 4: LIMITS AND METHODS OF LOCKER USE

The User is informed, declares to be aware and accepts the following conditions for using the Locker:
It is not permitted to introduce into the Lockers: live or dead plants and animals; perishable food and beverages (except packaged foods that cannot leak out, stain the Lockers or produce odors of any kind); luggage whose dimensions and weight exceed the limits indicated during booking; precious objects and/or objects worth more than €50; identification documents (identity card, driving license, health card, passport or equivalent documents) and other necessary items for travel (by way of example and not exhaustive: airline tickets, boarding passes, train tickets, bus or other public or private transport tickets); articles or goods whose possession, deposit, ownership is prohibited by the legislation of the State in whose territory the actually used Locker is located and/or considered dangerous according to the legislation of the State in whose territory the actually used Locker is located (Stow It Sas di Gianmarco Varrone reserves, however, the right not to accept the deposit of objects, goods, merchandise and articles that in its discretional and unquestionable judgment are considered dangerous); negotiable securities and certificates (bills of lading, currencies, banknotes, coins, credit cards and travellers cheques; other non-negotiable securities; any material that may be considered pornographic or indecent; weapons (firearms and cutting weapons); software containing high-value information; technology (telephone, tablet, PC, smartphone); garbage; political material; dangerous materials; narcotics or psychotropic substances; art objects; antique objects; metals (gold, silver in any form and precious stones); bulky goods; documents (public and private offers, securities, meal vouchers and fuel vouchers, etc.); watches; biological tissues and anatomical pieces; compressed flammable or non-flammable gases, poisonous even if cooled; corrosive products even in gaseous form; explosives; infectious and poisonous substances; flammable substances; drugs and similar substances; cash or credit cards, ATM cards, checks, coins or other forms of money; gold, silver, jewelry, precious stones or other similar goods of value or interest; magnetizing material.
By accepting the booking, the User declares that the goods indicated above are not introduced inside the Lockers and/or luggage. Consequently, in case of violation of the limits and methods of use, any responsibility regarding the loss, theft, destruction, total/partial loss, damage to objects/goods whose introduction into the Locker is not permitted will be exclusively the User's responsibility. Stow It Sas is not required to carry out any preventive control regarding the content of luggage or what is deposited. Consequently, in case of violation of these limits and methods of using the Locker, the User alone will be responsible for any prejudicial consequence arising from the violation of this article suffered by Stow It Sas and/or third parties, who accepts and declares to hold Stow It Sas harmless and keep it indemnified from any cost, damage, expense or claim that third parties should claim against the company due to the violation of the limits and methods of using the Locker. The acceptance by Stow It Sas - even if due to error, false declaration or omissions by the User - of luggage containing goods, articles or objects whose introduction into the Locker is prohibited by law or by the contractual provisions of these "General Terms and Conditions of Service", does not amount to assuming any responsibility in relation to damage and prejudicial consequences towards the User and damaged third parties.
The introduction of food and pharmaceutical products; cigarettes and alcohol; fragile objects (such as glass, bottles, etc.) is permitted only upon specific and prior written authorization from Stow It Sas. In relation to such goods, the User is informed, declares to be aware and accepts that in this case the deposit is subject to specific regulations, whose compliance is the sole responsibility of the User. If the User intends to introduce such goods, they must make a written request to Stow It Sas, which will indicate the operational instructions to the User for their delivery.
The User is always and in any case responsible for their luggage and its contents. Stow It Sas reserves the right to remove any object that does not comply with the standards for using the lockers and/or is a prohibited/not permitted object. In this case, Stow It Sas will be authorized to alert public security bodies and report the conduct to the competent authorities, as well as to remove prohibited/not permitted objects.
In any case, the removal of prohibited/not permitted objects will result in a penalty of €30, which will not exclude the obligation of the defaulting User to compensate Stow It Sas for the damage actually caused.
The User can access the rented Locker as many times as they wish or need during the rental period.
The User can access "Locker points" and stay there only for the purpose of accessing the rented Locker and solely to deposit/collect the inserted luggage. The User cannot stay in the premises beyond what is strictly necessary.
The User will be fully responsible for any damage or deterioration that may be caused to the Lockers due to improper or inappropriate use. In this case, the User must compensate Stow It Sas for damage caused to the Locker, even if rented to third parties, as well as for loss of profits. In particular and without limitation, the User who caused the damage must pay Stow It Sas a penalty equal to the daily fee for each day the Locker remains unused, as well as the cost of repair or replacement, quantified in case of replacement at €6,750.00 + legal VAT.
In any case, it is strictly and expressly prohibited to leave any type of goods or luggage deposited outside the assigned locker. In case of non-compliance, the assigned staff, for security reasons, will remove the luggage deposited outside and a penalty of €30 will be charged for the intervention. It is not possible to collect luggage without making full payment of the amount due.

ARTICLE 5: USER OBLIGATIONS

Without prejudice to the specific obligations provided for in the previous articles, the User is required to and accepts to:

• verify the dimensions and weight of their luggage before making a booking. The User will be responsible for any damage caused to the Locker due to violation of the limits and methods of use indicated in art. 4;
• fill in truthfully and accurately the fields indicated in the booking form;
• use the Locker diligently and for the sole purpose of depositing goods of their own property and, in any case, for lawful and authorized purposes only, according to the national legislation of the State where the Locker is located and according to these "General Terms and Conditions of Service". Therefore, the User undertakes not to store objects whose mere possession or trafficking is illegal (such as stolen objects, narcotic substances, pornographic material or, in any case, humiliating to human beings, etc.) or goods whose possession requires a license without said license or authorization (such as weapons);
• ensure that the Locker door is closed correctly before leaving the "Locker point". If the Locker door has not been closed correctly, Stow It Sas will not be responsible for any theft of luggage;
• carefully verify the opening and closing hours of "Locker points" when booking;
• ensure that luggage is locked with a padlock inside the Locker;
• ensure to free the Locker at the expiration of the "rental period" of everything deposited and not leave anything in the Locker at the end of the "rental period" and leave it in the same state in which it was found;
• allow Stow It Sas and/or any Government Authority to open and inspect luggage at any time for security reasons;
• not provide the booking code, pin code and recovery code to third parties, being fully responsible for the violation of this obligation and its consequences;
• not use the lockers to deposit goods that must be collected by third parties. The lockers must not be used as a means for trafficking goods between parties. Such use is not permitted by Stow It Sas.

ARTICLE 6: USER DECLARATIONS AND WARRANTIES

The user guarantees and declares:
that the content of the luggage:

• has been carefully packed to avoid normal damage in case of transport, sorting and/or handling;
• does not cause damage to other luggage deposited at the Lockers;
• is not a prohibited article, according to art. 4 of these "General Terms and Conditions of Service" or according to the regulations of the State in whose territory the actually used Locker is located;

that the complete address and contact details have been accurately reported in the booking email and online form;
not to be a person or participate in an organization that is the subject of a contracting prohibition or banned for any reason according to applicable law or regulations;
the economic value of each luggage and its contents does not exceed €500.00 in total.
The User is informed, declares to be aware and accepts that in case of violation of the obligations, declarations and warranties referred to in arts. 5 and 6 of these "General Terms and Conditions of Service", they will be solely and exclusively responsible for any prejudicial consequence arising, suffered by the User themselves or by third parties.

ARTICLE 7: DEPOSITARY OBLIGATIONS AND RESPONSIBILITIES

7.1. Stow It Sas is required and undertakes according to art. 1768 of the Italian Civil Code to keep the deposited luggage with the diligence of a good family father and with the methods provided for by art. 1770 of the Italian Civil Code.
7.2. The responsibility of Stow It Sas for loss, total and/or partial, damage and deterioration of what is deposited cannot, in any case, exceed the amount of €500.00, per locker, regardless of its contents, to which the Parties have intended to limit the maximum compensation due in such cases to the User, except for different cases.
7.3. Stow It Sas declares that the content of the locker is covered by appropriate insurance according to the following art. 8.
7.4. The User is informed, declares to be aware and accepts that Stow It Sas is not in any case responsible, not even for loss, total and/or partial, damage and deterioration of luggage, its contents and whatever is deposited in the Locker, in case of fortuitous event, force majeure (including by way of example and not exhaustive: earthquakes, cyclones, storms, floods, fires, diseases, fog, snow or frost; war, accidents, acts of terrorism, strikes, embargoes, local disputes or popular riots; national or local interruptions; hidden defects or intrinsic defects in the content of deposited luggage; criminal acts of third parties such as theft, robbery and arson; act or omission attributable to public officials), cause attributable to the User and their actions and/or omissions (including negligence in packaging) and in case of violation by the User of the obligations, warranties, declarations assumed and made by the User according to these "General Terms and Conditions of Service".
7.5. In case of Locker malfunction, delays attributable to the User or third parties in luggage collection, impossibility of luggage collection beyond the opening hours of the "Locker point", failure to collect luggage within the terms and methods provided for by these "General Terms and Conditions of Service", loss of boarding pass, airline or train or bus ticket or any other means of transport or their introduction into the Locker by the User, loss of luggage for causes not attributable to the Depositary (such as by way of example theft of luggage, fire of Lockers or "Locker points"), Stow It Sas will not be in any way responsible for the resulting damage. Stow It Sas will therefore not be responsible for loss of any flights, trains, public and private transport of the User, nor loss of business, missed earnings, profit, reputation, customers, use, earning opportunities.

ARTICLE 8: INSURANCE

8.1. Each Locker is covered by insurance from a primary company up to a maximum value of €500.00 per locker. This insurance coverage will compensate the customer for any damage and/or loss directly attributable to Stow It Sas within the limits provided for by the previous art. 7, as well as in case of proven theft by third parties.
8.2. This insurance coverage is not available for precious stones, precious metals, watches, plasma screens, LCD, satellite navigation systems, mobile phones, PCs, tablets, jewelry, money, glass, porcelain, art objects, antiques, documents or films, tapes, discs, memory cards or any other support containing data or images and for all articles, objects and goods whose introduction is prohibited according to art. 4.
8.3. Insurance coverage does not operate in relation to prejudicial consequences arising from failure to collect or delay in luggage collection and from violation of obligations, warranties and declarations assumed and made by the User according to these "General Terms and Conditions of Service".
8.4. Insurance coverage does not operate in relation to any loss of flight, train, public or private transport suffered by the User, in case of Locker malfunction, delays attributable to the User or third parties in luggage collection, impossibility of luggage collection beyond the opening hours of the "Locker point", failure to collect luggage within the terms and methods provided for by these "General Terms and Conditions of Service", loss of boarding pass, airline or train or bus ticket or any other means of transport or their introduction into the Locker by the User.
8.7. The User has the option to activate, during booking, the ClosboxGuard Plus insurance coverage, at an additional cost of €2.00 for each Locker. In this case, insurance coverage will be extended up to a maximum of €5,000.00 per Locker, against theft, damage or loss events attributable to the responsibility of Stow It Sas or third parties.
For the purpose of any compensation, the User must provide documentary proof that the claimed objects were actually present inside the Locker at the time of deposit, through receipts, photographs, transport documents or other documentation suitable to prove their presence and value.

ARTICLE 9: COMPLAINTS

9.1. The user can send a written complaint to the e-mail address info@closbox.com, within thirty (30) calendar days from the date of termination of the "rental period", attaching documentary proof and useful information relating to the claim.
9.2. In case the complaint concerns the absence inside the luggage of an object, article or good, the User must report the missing good at the time of collection, also via e-mail to info@closbox.com. In such cases, the User must immediately allow Stow It Sas personnel to inspect the luggage. Damage compensation requests for missing goods, articles or objects whose introduction into the Locker is prohibited according to art. 4 of these "General Terms and Conditions of Service" cannot be accepted, as well as in case the User does not give consent to luggage inspection or in case the report regarding the absence of the good, article, object arrives more than 24 hours after the end of the "rental period".
9.3. Any disputes relating to charges must be received in writing at the e-mail address: info@closbox.com, within and no later than thirty (30) days from the payment date.

ARTICLE 10: PAYMENT AND PAYMENT TERMS

10.1. For the "luggage storage" service, the charge of the fee indicated during booking will be made on the credit card at the time of online purchase.
10.2. Payments will be made in local currency, and calculated based on the current exchange rate.
10.3. Any penalty and surcharge provided for by these "General Terms and Conditions of Service" will be paid by the User with the same payment method used at the time of booking or, if requested by the User, by bank transfer to the bank details indicated by Stow It Sas. The User expressly accepts that Stow It Sas proceed with the collection of amounts due under these "General Terms and Conditions of Service", also as penalty and surcharge, using the card or payment method used by the User at the time of booking.
10.4. The User acknowledges and accepts that luggage collection is subject to full payment of what is due to Stow It Sas, also as surcharge and penalties, authorizing Stow It Sas to retain luggage until full payment of what is due.
10.5. The User is informed, declares to be aware and accepts that once the booking is confirmed and paid, it cannot be modified or refunded, even in case of error in choosing the time or date, external or unexpected personal events.

ARTICLE 11: APPLICABLE LAW

11.1. This contract is governed by Italian Law, which applies to the "luggage storage" service, provided by Stow It Sas.
11.2. Except for express written authorization, the Parties are prohibited from assigning this Agreement to third parties.
11.3. All possible modifications of the "General Terms and Conditions of Service", as well as any additions, must be expressly agreed in writing.
11.4. The possible invalidity or in any case ineffectiveness of any of the agreements of these "General Terms and Conditions of Service" will leave intact the other legally and functionally independent agreements, except however for what is provided for by art. 1419, paragraph 1, of the Italian Civil Code.
11.5. The possible omission to assert one or more of the rights provided therein cannot however be understood as definitive waiver of such rights and will therefore not prevent demanding their punctual and rigorous fulfillment at any other time.
11.6. The Parties mutually acknowledge that all these clauses have been the subject of specific negotiation between the Parties themselves and are the result of an understanding reached with mutual collaboration.

ARTICLE 12: CONSUMER FORUM

For any dispute relating to the relationship between the Parties, the Consumer Forum will have exclusive jurisdiction according to art. 33 paragraph 2 of Legislative Decree n. 206/2005 consumer code and subsequent modifications.