Terms and Conditions

ARTICLE 1: FOREWORD.

1. The services provided by Closbox Sas di Gianmarco Varrone, as described in art. 3 below, are regulated by the present contractual document, called "General Terms and Conditions of Service", which govern the storage relationship, the contracting of Lockers through the site https://closbox.com, as well as their use between Closbox Sas and the User, who contracts the "Luggage Storage" service.
2. When booking the "Luggage Storage" service and making the related payment, the User accepts, for him/herself and the owner of the deposited objects/luggage, these "General Terms and Conditions of Service".
3. The company Closbox Sas is the owner of the Closbox brand and the website https://closbox.com, as well as the owner of Locker.

ARTICLE 2: DEFINITIONS.

For the purposes of these 'General Terms and Conditions of Service':

User: a person over the age of 18 making a reservation for themselves and accompanying minors under the age of 18;

Depositary: the company Closbox Sas di Gianmarco Varrone;

Parties: jointly the User and the Depositary;

Luggage storage: the provision of the rental service of lockers with automatic opening/closing (Locker) for the storage of luggage/personal belongings at the "Locker Point" and for the period of time identified by the User at the time of booking, within the hours offered by the company Closbox Sas; 

Baggage(s): trolleys, bags, backpacks, canvas or plastic bags, suitcases, parcels, packages and the like deposited in the Locker and having the dimensions, weight and content in accordance with the information provided at the time of booking and the articles of these "General Terms and Conditions of Service";

Reservation: a procedure carried out by the User through the Depositary's computer systems, through which the User identifies the "Locker Point" and the period of time during which his/her luggage/personal item will be deposited in the Locker, according to availability, for the days desired by the User;

Lockers: Lockers in which the User, subject to prior reservation and payment of the rental fee, may introduce, within the limits established in Article 4 (Limits on the use of Lockers), one item of Baggage, within the compatible measurements and weight limits indicated below, so as not to overload the Locker. Lockers that can be reserved may be:

• Extra large locker: dimensions 90 cm (height) x 55 cm (width) x 60 cm (depth), maximum weight capacity 35 kg;
• Locker large: dimensions 59 cm (height) x 55 cm (width) x 60 cm (depth), maximum weight capacity 35 kg;
• Locker medium: dimensions 35cm (height) x 55cm (width) x 60cm (depth), maximum weight capacity 35kg ;

Locker Point: the premises owned by the company Closbox Sas di Gianmarco Varrone and/or third parties, where the Lockers are located;

Rental period: the time elapsing between the storage time and the baggage collection time indicated at the time of booking, which may be extended pursuant to Article 3.5;

Grace period: the time from the expiry of the "rental period" in which baggage can be collected without applying a surcharge/penalty, quantified in the booking confirmation email and, in any case, equal to a maximum of 30 minutes; 

Booking code: a code (alphanumeric) identifying the individual Locker booking made by the user, indicated in the booking confirmation e-mail;

Pin code: numeric code (of 6 digits) that can be used to open the Locker, indicated in the booking confirmation e-mail;

Recovery code: numeric code (6 digits) chosen by the User during the booking process and usable for opening the Locker, in the event of loss of the booking code and/or pin code;

Security code: numeric code (of no. 6 digits) made available for opening the Locker in the event of loss of the recovery code, supplied by the company Closbox Sas di Gianmarco Varrone according to the procedures indicated in art. 3.3;

Identification point: office of the company Closbox Sas di Gianmarco Varrone, where the User can obtain the security code in the event of loss;

Storage point: premises owned by the company Closbox Sas di Gianmarco Varrone and/or third parties, to which luggage is transferred in the event that the User does not collect it within 30 minutes of the expiry of the grace period and where it is made available for collection within the next 20 consecutive days from the expiry of the rental period.

ARTICLE 3: SUBJECT MATTER OF THE CONTRACT.

1. The company Closbox Sas di Gianmarco Varrone provides a "Baggage Deposit" service, as described in Article 2 "Definitions".
2. Through the computer portals, the user can locate the "Locker Point" of interest and find out the availability for the desired date-hours. Once the "Locker Point" has been chosen, the number and type of Locker to be rented, the "rental period" and the payment made, the system generates a booking e-mail indicating the "Locker Point" and the chosen rental period, as well as the booking code and pin, to be used to open the Locker. With the booking email and payment of the fee, the User accepts and declares that he/she has carefully read and understood these "General Terms and Conditions of Service", published on the website https://closbox.com/legal/terms-and-conditions and available for viewing during the booking process. Given the specific nature of the service provided, the User is made aware and accepts that he/she cannot exercise the right of withdrawal and that, therefore, the reservation is non-refundable.
3. At the time of booking, the user must generate a recovery code of his choice, which he must use in the case of loss of the booking code and pin for opening the Locker. In the case of loss of the recovery code, the User is made aware of and accepts to go to an "identification point", where an operator of the company Closbox Sas di Gianmarco Varrone will generate a security code for the opening of the Locker, upon presentation of a valid identification document or equivalent of the person who made the booking and the signing of a release form. Alternatively, the User is permitted to send an email to info@closbox.com, indicating the Locker number where he/she has deposited his/her luggage and requesting the generation of the security code, attaching a valid identification document. In the event of loss of the recovery code, the User must promptly contact the company Closbox Sas di Gianmarco Varrone, which will provide the address and opening hours of the "identification point". The generation of the security code shall not determine any additional cost for the User. In the event that the User has lost his/her identification document or in the event of theft and in the absence of an equivalent document (driving licence, passport), the User, for the purposes of the present article, is required to present to the operator of the "identification point" (or to send to the email address indicated above) a report of theft/loss filed with the competent authorities.
4. Reservations can be made 24 hours a day, 7 days a week. Each "Locker point" observes opening and closing times which are indicated on the website. The User is invited, when making a booking, to check the opening hours of the "Locker point" and agrees to present him/herself at the chosen "Locker point" for the storage and collection of luggage at the time indicated in the booking ("rental period"). In the event that the User presents him/herself at the chosen "Locker point" later than the time of deposit, the User is made aware and accepts that the "rental period" is not subject to change and, therefore, the amount paid at the time of booking cannot be reduced and shall not be refunded, not even partially.
5. In the 30 minutes prior to the expiry of the "rental period", the User shall receive a reminder by e-mail and/or text message (to the e-mail address - mobile phone number indicated during the booking process), in which, if there is further availability, the User is asked whether he wishes to extend the "rental period". If the User decides to extend the "rental period", he/she shall follow the instructions contained in the e-mail/sms containing the reminder of the expiry of the "rental period" and at the same time make the payment of the additional fee due for the extension of the "rental period".
6. The User is obliged to scrupulously respect the baggage collection time and to present himself at the "Locker point" within this time limit in order to collect his deposited baggage. A variable period of grace is allowed depending on the "Locker point" chosen and indicated in the booking email, but not exceeding 30 minutes ("grace period"), from the end of the "rental period", during which time baggage collection is permitted, without the application of a surcharge or penalty.
7. The User is hereby informed, declares himself aware and accepts that in the event that he does not respect the pick-up time and does not collect his baggage at the end of the "rental period" (subject to the provisions of Art. 3 above.5), the tolerance period referred to in the previous paragraph elapses uselessly and, in any case, after 30 minutes from the expiration of the "tolerance period", without the User providing for the collection of his/her own baggage, the company may access the booked Locker, remove the deposited baggage, and place it at the disposal of the User at a "Storage Point", at the expense of the User (deposit charges), who expressly authorizes the company Closbox Sas di Gianmarco Varrone to transfer the baggage to the "Storage Point".
8. The baggage will be available for collection at the "Storage Point" for a maximum of 20 consecutive days starting from the expiration of the "Rental Period", after which, without the User providing for collection, the baggage will be considered for all legal purposes abandoned by the User and will be disposed of/destroyed. Consequently, the company Closbox Sas di Gianmarco Varrone shall no longer be required to take custody of the abandoned baggage, and the User may not claim ownership or make claims for compensation against the company Closbox Sas di Gianmarco Varrone. 
9. The user is hereby informed, declares himself aware and accepts that in the event of delay in collecting his baggage and transferring it to the "Storage Point", he shall be exclusively responsible for the costs of transporting the baggage to the "Storage Point" (storage charges) amounting to €30.00 and that a penalty of €10.00 shall be applied for each day of delay in collecting the baggage from the "Storage Point".
10. Once the "rental period" has expired, the User will receive a reminder by email and/or text message (to the email address - mobile phone number provided during the booking process), in which he will be notified that 30 minutes after the "grace period" has expired, the luggage will be transferred to the "storage point". In the event that the User picks up the baggage within 30 minutes of the expiry of the "grace period", a surcharge equal to the amount of the price applied for 1 hour will be applied.
11. In the event of failure to collect the luggage and its transfer to the "Storage Point", the User is made aware and accepts that the company Closbox Sas di Gianmarco Varrone shall not be liable for any damage, loss, or total or partial destruction of the luggage following the expiry of the "rental period".
12. In the event of failure to collect the baggage and its transfer to the "Deposit Point", the User shall promptly contact the company Closbox Sas di Gianmarco Varrone, which shall provide the address and opening hours of the "Deposit Point" and the procedures for collecting the baggage.
13. The user is obliged to promptly report the malfunctioning of the Locker and/or the impossibility of closing and opening it to the email address:Closbox Sas di Gianmarco Varrone or to the number +39 800 580262. The company Closbox Sas di Gianmarco Varrone undertakes to provide assistance and to resolve the problem reported within a maximum of 4-5 hours following the report.
14. The User is made aware and accepts that the companyClosbox Sas di Gianmarco Varrone shall not be liable for the loss of the flight, train, public or private transport purchased by the User, in the event that collection of the luggage is not possible at the expiry of the "rental period" or is delayed due to the malfunctioning of the Locker or for causes attributable to the User.

ARTICLE 4: LIMITS AND MODALITIES OF LOCKER USE.

The User is hereby made aware of, declares himself aware of and accepts the following conditions of use of the Locker:

1. The following are not permitted in the Locker: live or dead plants and animals; perishable food and beverages (with the exception of packaged foodstuffs that cannot leak, stain the Locker or produce odours of any kind); luggage whose dimensions and weight exceed the limits indicated in the booking; valuables and/or objects with a value greater than €50; identification documents (identity card, driving licence, health card, passport or equivalent documents) and other items required for travel (including but not limited to aeroplane tickets, boarding passes, train, bus tickets or other public or private means of transport); articles or goods whose possession, storage, possession is forbidden by the legislation of the State in whose territory the Locker actually used is located and/or considered dangerous according to the legislation of the State in whose territory the Locker actually used is located (the Closbox Sas Company of Gianmarco Varrone reserves the right, in any case, not to accept the storage of objects, goods, merchandise and articles that in its discretionary and unquestionable judgement are considered dangerous); negotiable securities and certificates (notes of lading, currencies, coins, credit cards and travellers cheques; other non-negotiable securities; any material that may be considered pornographic or indecent; weapons (firearms and edged weapons); software containing high-value information technology (telephones, tablets, PCs, smartphones); rubbish; political material; dangerous materials; narcotics or psychotropic drugs; art objects; antiques; metals (gold, silver in any form and precious stones); bulky goods; documents (public and private bids, securities, meal vouchers and fuel vouchers, etc.); watches; biological tissues and pieces of clothing; and other items that could be considered pornographic or indecent.); watches and clocks; biological tissues and anatomical parts; inflammable or non-inflammable compressed gases, poisonous even if cooled; corrosive products even in gaseous form; explosives; infectious and poisonous substances; inflammable substances; drugs and similar substances; cash or credit cards, cash cards, cheques, coins or other forms of money; gold, silver, jewellery, precious stones or other similar goods of value or interest; magnetising material.

By accepting the booking, the User declares that no goods mentioned above are introduced into the Locker and/or luggage. Consequently, in the event of violation of the limits and methods of use, all responsibility regarding the loss, theft, destruction, total/part loss, damage of the objects/goods whose introduction into the Locker is not permitted shall be the exclusive responsibility of the User. The company Closbox Sas di Gianmarco Varrone is not obliged to carry out any preventive check on the contents of the baggage or of what has been deposited. Consequently, in the case of violation of the present limits and methods of use of the Locker, Closbox Sas di Gianmarco Varrone and/or third parties will be solely responsible for any prejudicial consequences deriving from the violation of the present article suffered by the company Closbox Sas di Gianmarco Varrone and/or third parties, and the User accepts and declares to indemnify the company Closbox Sas di Gianmarco Varrone and hold it harmless from any costs, damages, expenses or claims that third parties may have against the company due to the violation of the limits and methods of use of the Locker. The acceptance by the company Closbox Sas di Gianmarco Varrone - even if due to an error, false declaration or omission by the User - of luggage containing goods, articles or objects whose introduction to the Locker is prohibited by law or by the contractual provisions of the present "General Terms and Conditions of Service", does not amount to the assumption of any responsibility in relation to damages and prejudicial consequences for the User and damaged third parties. 

1. The introduction of foodstuffs and pharmaceutical products; cigarettes and alcohol; fragile objects (such as glass, bottles, etc.) is permitted only with the specific and prior written authorisation of the company Closbox Sas di Gianmarco Varrone. In relation to such goods, the User is made aware and accepts that in this case the deposit is subject to specific regulations, compliance to which is the sole and exclusive responsibility of the User. Should the User intend to introduce such goods, he must make a written request to the company Closbox Sas di Gianmarco Varrone, which shall indicate the operating instructions to the User for their custody.
2. You are always and in any case responsible for your luggage and its contents. The company Closbox Sas di Gianmarco Varrone reserves the right to remove any object that does not comply with the rules for use of the lockers and/or is a prohibited/unpermitted object. In this case, Closbox Sas di Gianmarco Varrone shall be authorised to alert the public safety authorities and report the conduct to the competent authorities, as well as to remove the prohibited/unpermitted items.

In any case, the removal of prohibited/unpermitted objects shall entail a penalty of € 100, which shall not exclude the obligation of the defaulting User to compensate Closbox Sas di Gianmarco Varrone for the damage actually caused.

1. The User may access the rented Locker as often as he or she wishes or needs to during the rental period.
2. The User may enter the "Locker Points" and remain there solely for the purpose of accessing the rented Locker and solely for the purpose of depositing/picking up the luggage placed there. The User may not remain on the premises any longer than strictly necessary.
3. The User shall be fully responsible for any damage or deterioration that may be caused to the Locker due to improper or inappropriate use. In this case, the User shall compensate Closbox Sas di Gianmarco Varrone for the damage caused to the Locker, even if rented to third parties, as well as for the loss of profits. In particular and without limitation, the User who has caused the damage must pay Closbox Sas di Gianmarco Varrone a penalty equal to the daily fee for each day that the Locker remains unused, as well as the cost of repair or replacement, quantified in the case of replacement at € 5,750.00 + VAT by law.

 In any case, it is strictly and expressly forbidden to leave any type of goods or luggage in storage outside the assigned locker. In the event of non-compliance, the designated staff, for safety reasons, will remove the luggage left outside, and a penalty of €25 will be charged for the intervention. It is not possible to retrieve the luggage without settling the full amount due. 

ARTICLE 5: USER'S OBLIGATIONS.

Without prejudice to the specific obligations provided for in the preceding articles, the User is obliged to and agrees to

1. check the size and weight of your luggage before making a booking. The User shall be liable for any damage caused to the Locker due to violation of the limits and terms of use set out in Article 4;
2. complete the fields indicated in the booking form truthfully and accurately;
3. diligently use the Locker and for the sole purpose of storing goods belonging to the User and, in any case, for lawful and authorised purposes only, in accordance with the national legislation of the country in which the Locker is located and in accordance with these "General Terms and Conditions of Service". Therefore, the User undertakes not to store objects whose mere possession or traffic is illegal (such as stolen objects, narcotic substances, pornographic or otherwise humiliating material for human beings, etc.) or goods whose possession requires a licence without such licence or authorisation (such as weapons)
4. ensure that the Locker door is properly closed before leaving the "Locker point". If the Locker door is not properly closed, the company Closbox Sas di Gianmarco Varrone shall not be liable for any theft of luggage;
5. carefully check the opening and closing times of the 'Locker points' when booking;
6. ensure that the luggage is padlocked inside the Locker;
7. be sure to vacate the Locker at the end of the "rental period" of everything deposited and not to leave anything in the Locker at the end of the "rental period" and to leave it in the same state as it was found;
8. allow the company Closbox Sas di Gianmarco Varrone and/or any government authority to open and inspect your baggage at any time for security reasons.
9. not provide the reservation code, pin code and recovery code to third parties, being fully responsible for the breach of this obligation and its consequences.
10. Do not use the lockers to store goods to be collected by third parties. The lockers must not be used as a means of transporting goods between the parties. Such use is not permitted by the company Closbox Sas di Gianmarco Varrone.

ART. 6: REPRESENTATIONS AND WARRANTIES OF THE USER

The user warrants and represents: 

1. than the contents of the luggage:

- has been carefully packed to avoid normal damage during transport, sorting and/or handling;

- does not cause damage to other luggage deposited at the Locker;

- is not a prohibited item under Section 4 of these 'General Terms and Conditions of Service' or under the law of the state in whose territory the Locker actually used is located;

1. that the full address and contact details have been accurately stated on the booking email and online form;
2. that you are not a person or participant in an organisation that is prohibited from trading or banned for any reason under applicable law or regulations;
3. the economic value of each item of luggage and its contents does not exceed € 2,500 in total.

The User is hereby made aware and accepts that in the event of any breach of the obligations, declarations and warranties set forth in Articles 5 and 6 of these "General Terms and Conditions of Service", he/she shall be solely and exclusively liable for any and all prejudicial consequences arising, whether suffered by him/her or by third parties. 

ARTICLE 7: OBLIGATIONS AND RESPONSIBILITIES OF THE DEPOSITARY.

7.1. The company Closbox Sas di Gianmarco Varrone is obliged and undertakes pursuant to art. 1768 of the Italian Civil Code to keep the deposited luggage with the diligence of a good family man and in the manner provided for by art. 1770 of the Italian Civil Code.

7.2. The liability of the company Closbox Sas di Gianmarco Varrone for total and/or partial loss, damage and damage to the deposited items may not, in any case, exceed the amount of €2,500, per baggage, to which the Parties have intended to limit the maximum indemnity due to the User in such cases.

7.3. The company Closbox Sas di Gianmarco Varrone declares that the luggage is covered by insurance pursuant to Article 8 below.

7.4. The User is made aware and accepts that the company Closbox Sas di Gianmarco Varrone is in any case not liable, not even for total and/or partial loss, damage and damage to the luggage, its contents and anything, however, deposited in the Locker, in the event of fortuitous events, force majeure (including but not limited to earthquakes, cyclones, storms, floods, fires, disease, fog, snow or frost; war, accidents, acts of terrorism, strikes, embargoes, local disputes or popular uprisings; national or local disruptions; hidden defects or inherent defects in the contents of the baggage deposited; criminal acts of third parties such as theft, robbery and arson act or omission attributable to a public official), cause attributable to the User and his actions and/or omissions (including negligence in packing) and in the event of breach by the User of the obligations, warranties, representations assumed and made by the User under these "General Terms and Conditions of Service". 

7.5. In the event of malfunctioning of the Locker, delays attributable to the User or a third party in collecting the baggage, impossibility of collecting the baggage after the opening hours of the "Locker point", failure to collect the baggage within the terms and conditions set out in these "General Terms and Conditions of Service", loss of the boarding pass aeroplane or train or bus ticket or any other means of transport or their introduction into the Locker by the User, loss of luggage for causes not attributable to the Depositary (such as, for example, theft of the luggage, fire in the Locker or "Locker points"), the company Closbox Sas di Gianmarco Varrone shall not be in any way responsible for damages resulting therefrom. Therefore, the company Closbox Sas di Gianmarco Varrone shall not be responsible for loss of any flights, trains, public and private transport of the User, nor loss of goodwill, loss of profit, profit, reputation, customers, use, profit opportunities.

ARTICLE 8: INSURANCE. 

8.1. Each Locker is covered by Reale Mutua insurance up to a maximum value of €5,000 per locker. This insurance cover shall indemnify the Client for any damages and/or losses directly attributable to the company Closbox Sas di Gianmarco Varrone within the limits set forth in Article 7 above, as well as in the event of proven theft by third parties.

8.2. This insurance cover is not available for precious stones, precious metals, watches, plasma screens, LCD screens, satellite navigation systems, mobile telephones, PCs, tablets, jewellery, money, glass, porcelain, objects of art, antiques, documents or films, tapes, discs, memory cards or any other media containing data or images, and for all articles, objects and goods whose introduction is prohibited pursuant to Art. 4.

8.3. The insurance cover does not apply in relation to prejudicial consequences arising from failure to collect or delay in collecting the Baggage and from the breach of obligations, guarantees and declarations assumed and made by the User under these "General Terms and Conditions of Service".

8.4. The insurance cover does not apply in relation to any loss of flight, train, public or private transport suffered by the User, in the event of malfunctioning of the Locker, delays attributable to the User or a third party in collecting luggage, failure to collect luggage after the opening hours of the "Locker point failure to collect baggage within the terms and conditions set out in these "General Terms and Conditions of Service", loss of boarding pass, plane or train ticket or bus ticket or any other means of transport, or their introduction into the Locker by the User.

8.5. Insurance cover does not apply in the event of broken luggage handles and/or wheels.

8.6. For further details on conditions and insurance cover, please visit https://closbox.com/legal/closbox-guard.

ARTICLE 9: COMPLAINTS. 

9.1. The user may send a written complaint to info@closbox.com, within thirty (30 ) calendar days from the date of the end of the "rental period", attaching documentary evidence and relevant information concerning the claim.

9.2. In the event that the complaint concerns the lack of an object, article or good inside the baggage, the User must report the missing good at the time of collection, also by email to info@closbox.com. In such cases, the User must immediately allow the staff of the company Closbox Sas di Gianmarco Varrone to inspect the baggage. Claims for damages cannot be accepted for missing goods, articles or objects whose introduction into the Locker is forbidden pursuant to art. 4 of the present "General Terms and Conditions of Service", as well as in the event that the User does not consent to the inspection of the luggage or in the event that the report relative to the missing good, article or object is received more than 24 hours after the end of the "rental period".

9.3. Any objections to charges must be received in writing at mail:info@closbox.com, no later than thirty (30) days from the date of payment. 

ARTICLE 10: CONSIDERATION AND TERMS OF PAYMENT.

10.1. For the "luggage storage" service, the fee indicated in the booking will be charged to your credit card at the time of online purchase. 

10.2. Payments shall be made in the local currency, and calculated according to the current exchange rate.

10.3. Any penalties and surcharges foreseen by the present "General terms and conditions of service" shall be paid by the User with the same means of payment used at the time of the reservation or, if requested by the User, via bank transfer to the bank details indicated by Closbox Sas di Gianmarco Varrone. The User expressly accepts that Closbox Sas di Gianmarco Varrone proceeds to collect the amounts due by virtue of the present "General terms and conditions of service", also by way of penalties and surcharges, using the card or means of payment used by the User at the time of booking. 

10.4. The User acknowledges and accepts that collection of the baggage is subject to full payment of the amount due to the company Closbox Sas di Gianmarco Varrone, also by way of surcharges and penalties, authorising the company Closbox Sas di Gianmarco Varrone to retain the baggage until full payment of the amount due.

ARTICLE 11: APPLICABLE LAW.

11.1. This contract is governed by Italian law, which applies to the "luggage storage" service provided by the company Closbox Sas di Gianmarco Varrone.

11.2. Unless expressly authorised in writing, the Parties are prohibited from assigning this Agreement to third parties.

11.3 All amendments to the "General Terms and Conditions of Service", as well as any additions thereto, shall be expressly agreed upon in writing.

11.4. The invalidity or otherwise ineffectiveness of any of the covenants of these "General Terms and Conditions of Service" shall leave intact the other covenants that are legally and functionally independent, without prejudice, however, to the provisions of Section 1419(1) of the Civil Code.

11.5. Any failure to enforce one or more of the rights provided for herein shall not, however, be construed as a definitive waiver of such rights and shall not prevent the timely and strict enforcement thereof at any other time.

11.6. The Parties mutually acknowledge that all the present clauses have been the subject of specific negotiations between the Parties and are the result of an understanding reached through mutual cooperation.

 11.7. In the event of any dispute relating to the interpretation, application, or validity of this Agreement, the Italian language version of this Agreement shall prevail over any other language version. 

ART. 12: CONSUMER'S FORUM.

For any dispute relating to the relationship between the Parties, the Court of the consumer shall have exclusive jurisdiction pursuant to Article 33(2) of Legislative Decree No. 206/2005 as amended (Consumer Code).