Terms and Conditions

ARTICLE 1: PREAMBLE
The services provided by Stow It Sas, as described in Article 3 below, are governed by this contractual document, called “General Terms and Conditions of Service”, which regulate the deposit relationship, the booking of Lockers through the website https://closbox.com, https://**.kiosk.closbox.com, as well as their use between Stow It Sas and the User, who contracts the “Luggage Storage” service.
The User, upon booking the “Luggage Storage” service and making the related payment, accepts, for themselves and for the owner of the deposited objects/luggage, these “General Terms and Conditions of Service”.
The company Stow It Sas owns the Closbox Store & Go trademark and the website https://closbox.com, as well as the Lockers.
ARTICLE 2: DEFINITIONS
For the purposes of these “General Terms and Conditions of Service”, the following definitions shall apply:
User: person over 18 years of age who makes the booking for themselves and for accompanying minors under 18 years;
Depositary: the company Stow It Sas;
Parties: jointly the User and the Depositary;
Luggage Storage: the provision of locker rental service with automatic opening/closing (Locker) for the storage of luggage/personal items at the “Locker Point” and for the time period identified by the User during booking, within the hours offered by the company Stow It Sas;
Luggage/Baggage: trolleys, bags, backpacks, cloth or plastic bags, suitcases, parcels, packages, boxes and similar items deposited in the Locker and having dimensions, weight and content compliant with the indications provided during booking and with the articles of these “General Terms and Conditions of Service”;
Booking: procedure carried out by the User through the depositary’s computer systems, through which the User identifies the “Locker Point” and the time period during which their luggage/personal item will be deposited inside the Locker, subject to availability, for the days desired by the User;
Locker: lockers in which the User, upon booking and payment of the rental fee, can insert within the limits established in Article 4 (Limits on Locker Use), a piece of Luggage, within compatible measurements and weight limits indicated below, so as not to overload the Locker. The bookable lockers can be:
• Extra large locker: dimensions 90 cm (height) x 55 cm (width) x 60 cm (depth), with maximum weight capacity of 35 kg;
• Large locker: dimensions 59 cm (height) x 55 cm (width) x 60 cm (depth), with maximum weight capacity of 35 kg;
• Medium locker: dimensions 35 cm (height) x 55 cm (width) x 60 cm (depth), with maximum weight capacity of 35 kg;
Locker Point: premises owned by the company Stow It Sas and/or third parties, where the Lockers are located;
Rental period: the time between the deposit time and the luggage collection time indicated during booking;
Tolerance period: the time from the expiry of the “rental period” during which it is possible to collect luggage without applying surcharges/penalties, quantified in the booking confirmation email and, in any case, equal to a maximum of 10 minutes;
Booking code: (alphanumeric) code that identifies the individual Locker booking made by the user, indicated in the booking confirmation email;
Pin code: numeric code (6 digits) that can be used to open the Locker, indicated in the booking confirmation email;
Recovery code: numeric code (6 digits) chosen by the User during booking and usable to open the Locker in case of loss of the booking code and/or pin code;
Security code: numeric code (6 digits) made available to open the Locker in case of loss of the recovery code, provided by the company Stow It Sas according to the methods indicated in Article 3.3;
Identification point: office of the company Stow It Sas, where the User, in case of loss of the recovery code, can obtain the security code;
Storage point: premises owned by the company Stow It Sas and/or third parties, where luggage is transferred if the User does not collect it within 30 minutes from the expiry of the tolerance period and where it is made available for collection within the following 7 consecutive days from the expiry of the rental period.
ARTICLE 3: CONTRACT SUBJECT
The company Stow It Sas provides “Luggage Storage” service, as described in Article 2 “Definitions”.
The user can identify the “Locker Point” of interest through the computer portals and check availability for the desired dates and times. Once the “Locker Point”, the number and type of Lockers to rent, “rental period” have been chosen and payment made, the system generates a booking email indicating the chosen “Locker Point” and rental period, as well as the booking code and pin to be used to open the Locker. With the booking email and payment of the fee, the User accepts and declares to have carefully read and understood these “General Terms and Conditions of Service”, published on the website https://closbox.com/legal/terms-and-conditions and available for viewing during booking. Given the specificity of the service provided, the User is informed, declares to be aware and accepts that they will not be able to exercise the right of withdrawal and that, therefore, the booking is non-refundable. Furthermore, the booking cannot be modified in any of its components (day, time, type of locker or locker point), not even in case of external events or force majeure. The User, once the booking has been made, accepts the impossibility of making any type of modifications.
The user must generate a recovery code of their choice during booking, which must be used in case of loss of the booking code and pin to open the Locker. In case of loss of the recovery code, the User is informed, declares to be aware and accepts that they must go to an “identification point”, where an operator of the company Stow It Sas will generate a security code to open the Locker, upon presentation of a valid identification document or equivalent of the person who made the booking and signature of a release form. Alternatively, the User is allowed to send an email to info@closbox.com, indicating the Locker number where they deposited their luggage and requesting generation of the security code, attaching a valid identification document. The User, in case of loss of the recovery code, must promptly contact the company Stow It Sas, which will provide the address and opening hours of the “identification point”. Generation of the security code will not entail any additional cost for the User. If the User has lost their identification document or in case of theft and in the absence of an equivalent document (driver’s license, passport), the User, for the purposes of this article, must present to the operator of the “identification point” (or send to the email address indicated above) a theft/loss report filed with the competent authorities.
Bookings can be made 24 hours a day, 7 days a week. Each “Locker Point” has opening and closing hours that are indicated on the website. The User is invited, during booking, to verify the opening hours of the “Locker Point” and agrees to present themselves at the chosen “Locker Point” for luggage deposit and collection at the time indicated in the booking (“rental period”). If the User presents themselves at the chosen “Locker Point” late compared to the deposit time, the User is informed, declares to be aware and accepts that the “rental period” is not subject to variation and, therefore, the fee paid at the time of booking cannot be reduced and will not be refunded, not even partially.
30 minutes before the expiry of the “rental period”, the User will receive a reminder via email and/or SMS (to the email address – mobile number indicated during booking), requesting, if there is additional availability, whether the User wishes to extend the “rental period”. If the User decides to extend the “rental period”, they must follow the instructions contained in the email/SMS containing the reminder of the expiry of the “rental period” and simultaneously make payment of the additional fee due for the extension of the “rental period”.
The User undertakes to strictly respect the luggage collection time and to present themselves at the “Locker Point” by this deadline for collection of the deposited luggage. A tolerance period is allowed, variable based on the chosen “Locker Point” and indicated in the booking email, not exceeding 30 minutes in any case (“tolerance period”), from the expiry of the “rental period”, during which luggage collection is allowed, without application of surcharges or penalties.
The User is informed, declares to be aware and accepts that if they do not respect the collection time and do not collect their luggage at the expiry of the “rental period” (except as provided in the previous Article 3.5), after the tolerance period mentioned in the previous paragraph has elapsed in vain and, in any case, after 30 minutes from the expiry of the “tolerance period”, without the User collecting their luggage, the company may access the booked Locker, remove what has been deposited and make it available to the User at a “Storage Point”, at the User’s expense (storage fees), who expressly authorizes the company Stow It Sas to transfer the luggage to the “Storage Point”.
The luggage will be available for collection at the “Storage Point” for a maximum of 7 consecutive days from the expiry of the “Rental Period”, after which, without the User collecting it, the luggage will be considered abandoned by the User for all legal purposes and will be disposed of/destroyed. Consequently, the company Stow It Sas will no longer be required to keep the abandoned luggage and the User will not be able to claim ownership or advance compensation claims against the company Stow It Sas.
The user is informed, declares to be aware and accepts that in case of delay in luggage collection and its transfer to the “Storage Point”, the costs of transporting the luggage to the “Storage Point” (storage fees) equal to €30.00 will be exclusively borne by them and that a penalty of €25.00 will be applied for each day of delay in collecting the luggage at the “Storage Point”.
After the “rental period” has expired, the User will receive a reminder via email and/or SMS (to the email address – mobile number indicated during booking), warning that after 30 minutes from the expiry of the “tolerance period”, the luggage will be transferred to the “storage point”. If the User collects within 30 minutes from the expiry of the “tolerance period”, a surcharge equal to the price list amount for 1 hour will be applied.
In case of failure to collect luggage and its transfer to the “Storage Point”, the User is informed, declares to be aware and accepts that the company Stow It Sas will not be liable for any damage, nor for loss, nor for total or partial destruction of the luggage after the expiry of the “rental period”.
The User, in case of failure to collect luggage and its transfer to the “Storage Point”, must promptly contact the company Stow It Sas, which will provide the address and opening hours of the “Storage Point” and luggage collection methods.
The user must promptly report Locker malfunction and/or impossibility of closing and opening it to the email address support@closbox.com or to the number +39 0696740690. The company Stow It Sas undertakes to provide assistance and resolve the reported problem within a maximum of 4-5 hours after the report.
The User is informed, declares to be aware and accepts that the company Stow It Sas will not be liable for missing flights, trains, public or private transport, or any other type of transport/accommodation/service in general purchased by the User, in the event that luggage collection is not possible at the expiry of the “rental period” or is delayed due to Locker malfunction or causes attributable to the company Stow It Sas.
ARTICLE 4: LIMITS AND METHODS OF LOCKER USE
The User is informed, declares to be aware and accepts the following conditions of Locker use:
It is not permitted to introduce into the Lockers: live or dead plants and animals; perishable food and beverages (except packaged foods that cannot leak out, stain the Lockers or produce odors of any kind); luggage whose dimensions and weight exceed the limits indicated during booking; precious objects and/or objects worth more than €50; identification documents (identity card, driver’s license, health card, passport or equivalent documents) and other items necessary for travel (by way of example and not exhaustive: airline tickets, boarding passes, train tickets, bus or other public or private transport tickets); articles or goods whose possession, storage, or ownership is prohibited by the legislation of the State in whose territory the Locker actually used is located and/or considered dangerous under the legislation of the State in whose territory the Locker actually used is located (the Company Closbox Sas di Gianmarco Varrone reserves, in any case, the right not to accept the deposit of objects, goods, merchandise and articles that in its discretionary and unquestionable judgment can be considered dangerous); negotiable securities and certificates (bills of lading, currencies, banknotes, coins, credit cards and travellers checks; other non-negotiable securities; any material that may be considered pornographic or indecent; weapons (firearms and bladed weapons); software containing high-value information; technology (phone, tablet, PC, smartphone); garbage; political material; hazardous materials; narcotics or psychotropics; works of art; antiques; metals (gold, silver in any form and precious stones); bulky goods; documents (public and private offers, securities, meal vouchers and fuel vouchers, etc.); watches; biological tissues and anatomical parts; compressed gases, flammable or non-flammable, poisonous even if cooled; corrosive products even in gaseous form; explosives; infectious and poisonous substances; flammable substances; drugs and similar substances; cash or credit cards, ATM cards, checks, coins or other forms of money; gold, silver, jewelry, precious stones or other similar goods of value or interest; magnetizing material.
By accepting the booking, the User declares that the goods indicated above are not introduced inside the Lockers and/or luggage. Consequently, in case of violation of the limits and methods of use, all responsibility regarding loss, theft, destruction, total/partial loss, damage of objects/goods whose introduction into the Locker is not permitted will be exclusively borne by the User. The company Stow It Sas is not required to carry out any preventive control regarding the content of the luggage or what is deposited. Consequently, in case of violation of these limits and methods of Locker use, the User alone will be responsible for any detrimental consequences arising from the violation of this article suffered by the company Stow It Sas and/or third parties, and the User accepts and declares to hold the company Stow It Sas harmless and indemnify it from any cost, damage, expense or claim that third parties may assert against the company due to violation of the limits and methods of Locker use. Acceptance by the company Stow It Sas - even if due to error, false declaration or omissions by the User - of luggage containing goods, articles or objects whose introduction into the Locker is prohibited by law or by the contractual provisions of these “General Terms and Conditions of Service”, does not amount to assumption of any liability in relation to damages and detrimental consequences to the User and damaged third parties.
The introduction of food and pharmaceutical products; cigarettes and alcohol; fragile objects (such as glass, bottles, etc.) is permitted only upon specific and prior written authorization from the company Stow It Sas. In relation to such goods, the User is informed, declares to be aware and accepts that in this case the deposit is subject to specific regulations, compliance with which is the sole and exclusive responsibility of the User. If the User intends to introduce such goods, they must make a written request to the company Stow It Sas, which will provide operational instructions to the User for their delivery.
The User is always and in any case responsible for their luggage and its contents. The company Stow It Sas reserves the right to remove any object that does not comply with the rules for locker use and/or is a prohibited/not permitted object. In this case, Stow It Sas will be authorized to alert public security authorities and report the conduct to the competent authorities, as well as to remove prohibited/not permitted objects.
In any case, removal of prohibited/not permitted objects will entail a penalty of €30, which will not exclude the defaulting User’s obligation to compensate Stow It Sas for damages actually caused.
The User can access the rented Locker as many times as they wish or need during the rental period.
The User can access “Locker points” and remain there solely for the purpose of accessing the rented Locker and only to deposit/collect inserted luggage. The User cannot remain on the premises beyond what is strictly necessary.
The User will be fully responsible for any damage or deterioration that may be caused to the Lockers due to improper or inappropriate use. In this case, the User must compensate the company Stow It Sas for damages caused to the Locker, even if rented to third parties, as well as for lost profits. In particular and without limitation, the User who caused the damage must pay Stow It Sas a penalty equal to the daily rate for each day the Locker remains unused, as well as the cost of repair or replacement, quantified in case of replacement at €6,750.00 + legal VAT.
In any case, it is strictly and expressly prohibited to leave any type of goods or luggage stored outside the assigned locker. In case of non-compliance, the staff in charge, for security reasons, will remove the luggage deposited outside and a penalty of €30 will be charged for the intervention. It is not possible to collect luggage without making full payment of the amount due.
ARTICLE 5: USER OBLIGATIONS
Without prejudice to the specific obligations provided in the previous articles, the User is required to and agrees to:
• verify the dimensions and weight of their luggage before making a booking. The User will be liable for any damage caused to the Locker due to violation of the limits and methods of use indicated in Article 4;
• fill in truthfully and accurately the fields indicated in the booking form;
• use the Locker diligently and solely for the purpose of depositing goods they own and, in any case, only for lawful and authorized purposes, under the national legislation of the State where the Locker is located and under these “General Terms and Conditions of Service”. Therefore, the User undertakes not to keep objects whose mere possession or trafficking is illegal (such as stolen objects, narcotic substances, pornographic material or, in any case, humiliating to human beings, etc.) or goods whose possession requires a license without said license or authorization (such as weapons)
• ensure that the Locker door is properly closed before leaving the “Locker Point”. If the Locker door has not been properly closed, the company Stow It Sas will not be liable for any luggage theft;
• carefully verify the opening and closing hours of “Locker Points” when booking;
• ensure that luggage is locked with a padlock inside the Locker;
• ensure to empty the Locker at the expiry of the “rental period” of everything deposited and not leave anything in the Locker at the end of the “rental period” and leave it in the same state in which it was found;
• allow the company Stow It Sas and/or any governmental Authority to open and inspect luggage at any time for security reasons.
• not provide the booking code, pin code and recovery code to third parties, being fully responsible for violation of this obligation and its consequences.
• not use lockers to deposit goods that must be collected by third parties. Lockers must not be used as a means for trafficking goods between parties. Such use is not permitted by the company Stow It Sas.
ARTICLE 6: USER DECLARATIONS AND WARRANTIES
The user warrants and declares:
that the luggage contents:
• have been carefully packaged to avoid normal damage in case of transport, sorting and/or handling;
• do not cause damage to other luggage deposited at the Lockers;
• are not a prohibited item, under Article 4 of these “General Terms and Conditions of Service” or under the legislation of the State in whose territory the Locker actually used is located;
that the complete address and contact details have been accurately reported in the booking email and online form;
that they are not a person or participating in an organization subject to a trading prohibition or interdicted for any reason under applicable law or regulations;
the economic value of each piece of luggage and its contents does not exceed a total of €500.00.
The User is informed, declares to be aware and accepts that in case of violation of the obligations, declarations and warranties referred to in Articles 5 and 6 of these “General Terms and Conditions of Service”, they will be solely and exclusively responsible for all detrimental consequences arising therefrom, suffered by the User themselves or by third parties.
ARTICLE 7: OBLIGATIONS AND LIABILITY OF THE DEPOSITARY
7.1. The company Stow It Sas is required and undertakes under Article 1768 of the Italian Civil Code to keep the deposited luggage with the diligence of a good father of a family and in the manner provided by Article 1770 of the Italian Civil Code.
7.2. The liability of the company Stow It Sas for loss, total and/or partial, damage and deterioration of what is deposited cannot, in any case, exceed the amount of €500.00 per locker, regardless of its contents, to which the Parties intended to limit the maximum compensation due to the User in such cases, except for different cases.
7.3. The company Stow It Sas declares that the locker contents are covered by appropriate insurance under the following Article 8.
7.4. The User is informed, declares to be aware and accepts that the company Stow It Sas is in no case liable, not even for loss, total and/or partial, damage and deterioration of luggage, its contents and whatever is deposited in the Locker, in case of fortuitous event, force majeure (including by way of example and not exhaustive: earthquakes, cyclones, storms, floods, fires, diseases, fog, snow or frost; war, accidents, acts of terrorism, strikes, embargoes, local disputes or popular riots; national or local interruptions; hidden defects or intrinsic defects in the contents of deposited luggage; criminal acts of third parties such as theft, robbery and arson; act or omission attributable to a public official), cause attributable to the User and their actions and/or omissions (including negligence in packaging) and in case of violation by the User of the obligations, warranties, declarations assumed and made by the User under these “General Terms and Conditions of Service”.
7.5. In case of Locker malfunction, delays attributable to the User or third parties in luggage collection, impossibility of luggage collection beyond the opening hours of the “Locker Point”, failure to collect luggage within the terms and methods provided by these “General Terms and Conditions of Service”, loss of boarding pass, airline or train or bus ticket or any other means of transport or their introduction into the Locker by the User, loss of luggage for causes not attributable to the Depositary (such as by way of example luggage theft, fire of Lockers or “Locker Points”), the company Stow It Sas will in no way be liable for resulting damages. The company Stow It Sas will therefore not be liable for loss of any flights, trains, public and private transport of the User, nor loss of business, missed earnings, profit, reputation, customers, use, earning opportunities.
ARTICLE 8: INSURANCE
8.1. Each Locker is covered by insurance from a primary company up to a maximum value of €500.00 per locker. This insurance coverage will compensate the customer for any damage and/or losses directly attributable to the company Stow It Sas within the limits provided by the previous Article 7, as well as in case of proven theft by third parties.
8.2. This insurance coverage is not available for precious stones, precious metals, watches, plasma screens, LCDs, satellite navigation systems, mobile phones, PCs, tablets, jewelry, money, glass, porcelain, works of art, antiques, documents or films, tapes, discs, memory cards or any other medium containing data or images and for all articles, objects and goods whose introduction is prohibited under Article 4.
8.3. Insurance coverage does not operate in relation to detrimental consequences arising from failure to collect or delay in collecting luggage and from violation of obligations, warranties and declarations assumed and made by the User under these “General Terms and Conditions of Service”.
8.4. Insurance coverage does not operate in relation to any loss of flight, train, public or private transport suffered by the User, in case of Locker malfunction, delays attributable to the User or third parties in luggage collection, impossibility of luggage collection beyond the opening hours of the “Locker Point”, failure to collect luggage within the terms and methods provided by these “General Terms and Conditions of Service”, loss of boarding pass, airline or train or bus ticket or any other means of transport or their introduction into the Locker by the User.
8.7. The User has the option to activate, during booking, the ClosboxGuard Plus insurance coverage, at an additional cost of €2.00 for each Locker. In this case, insurance coverage will be extended up to a maximum of €5,000.00 per Locker, for events of theft, damage or loss attributable to the liability of the company Stow It Sas or third parties.
For the purposes of any compensation, the User must provide documentary proof that the claimed objects were actually present inside the Locker at the time of deposit, through receipts, photographs, transport documents or other documentation suitable to prove their presence and value.
ARTICLE 9: COMPLAINTS
9.1. The user can send a written complaint to the email address info@closbox.com within thirty (30) calendar days from the end date of the “rental period”, attaching documentary proof and useful information relating to the incident.
9.2. If the complaint concerns the absence of an object, article or good inside the luggage, the User must report the missing item at the time of collection, including via email to info@closbox.com. In such cases, the User must immediately allow the staff of the company Stow It Sas to inspect the luggage. Claims for compensation for damages for missing goods, articles or objects whose introduction into the Locker is prohibited under Article 4 of these “General Terms and Conditions of Service” cannot be accepted, as well as in the event that the User does not give consent to luggage inspection or in the event that the report regarding the absence of the good, article, object is received more than 24 hours after the end of the “rental period”.
9.3. Any disputes relating to charges must be received in writing at the email address: info@closbox.com, within and no later than thirty (30) days from the payment date.
ARTICLE 10: FEE AND PAYMENT TERMS
10.1. For the “luggage storage” service, the fee indicated during booking will be charged to the credit card at the time of online purchase.
10.2. Payments will be made in the local currency and calculated based on the current exchange rate.
10.3. Every penalty and surcharge provided by these “General Terms and Conditions of Service” will be paid by the User with the same payment method used at the time of booking or, if requested by the User, by bank transfer to the bank coordinates indicated by the company Stow It Sas. The User expressly agrees that Stow It Sas proceeds with collection of amounts due under these “General Terms and Conditions of Service”, including penalties and surcharges, using the card or payment method used by the User at the time of booking.
10.4. The User acknowledges and accepts that luggage collection is subject to full payment of what is due to the company Stow It Sas, including surcharges and penalties, authorizing the company Stow It Sas to retain the luggage until full payment of what is due.
10.5. The User is informed, declares to be aware and accepts that once the booking is confirmed and paid, it cannot be modified or refunded, even in case of error in choosing the time or date, unforeseen external or personal events.
ARTICLE 11: TRANSACTIONAL EMAILS
11.1. The User, by accepting these “General Terms and Conditions of Service” and using the “Luggage Storage” service, expressly consents to receive transactional email communications necessary for the correct provision of the service.
11.2. Transactional emails include, by way of example and not exhaustive:
• booking confirmation;
• check-in confirmation (luggage deposit);
• check-out confirmation (luggage collection);
• reminder of expiry of “rental period”;
• notifications regarding any service extensions;
• communications relating to malfunctions or technical problems;
• service review requests;
• any urgent communications relating to deposited luggage.
11.3. The User is informed, declares to be aware and accepts that the transactional emails referred to in this article are an integral and essential part of the service provided by the company Stow It Sas and, therefore, it is not possible to refuse their receipt or request their deactivation. If the User does not wish to receive such communications, they must refrain from using the service.
11.4. Transactional emails will be sent to the email address provided by the User during booking. The User undertakes to provide a valid and working email address and to regularly check its contents, as the communications sent there are fundamental for the correct performance of the service.
11.5. The company Stow It Sas will not be liable for non-receipt of transactional emails due to the User’s technical problems, spam filters, incorrect or non-working email addresses, or any other cause not attributable to the company itself.
ARTICLE 12: DATA RETENTION
12.1. The User’s personal data collected on the occasion of booking and use of the “Luggage Storage” service will be retained by the company Stow It Sas for a period of twelve (12) months following the conclusion of the “rental period”.
12.2. Data retention for the period indicated in the previous paragraph is necessary to allow the company Stow It Sas to:
• properly fulfill legal obligations provided by current legislation;
• ensure service security and prevent fraudulent or improper uses;
• manage any complaints, disputes or assistance requests from the User;
• exercise or defend a right in court;
• respond to any requests from competent Authorities.
12.3. After the period of twelve (12) months from the conclusion of the “rental period”, the User’s personal data will be deleted or made anonymous, unless their further retention is necessary to fulfill a legal obligation or for the ascertainment, exercise or defense of a right in court.
12.4. For more information on personal data processing, the User can consult the privacy policy of the company Stow It Sas available on the website https://closbox.com.
ARTICLE 13: APPLICABLE LAW
11.1. This contract is governed by Italian Law, which applies to the “luggage storage” service provided by the company Stow It Sas.
11.2. Unless expressly authorized in writing, the Parties are prohibited from assigning this Agreement to third parties.
11.3. All possible modifications of the “General Terms and Conditions of Service”, as well as any additions, must be expressly agreed in writing.
11.4. The possible invalidity or in any case ineffectiveness of any of the provisions of these “General Terms and Conditions of Service” will leave intact the other legally and functionally independent provisions, without prejudice however to the provisions of Article 1419, paragraph 1, of the Italian Civil Code.
11.5. Any omission to assert one or more of the rights provided therein cannot in any case be understood as definitive renunciation of such rights and will therefore not prevent demanding at any other time their punctual and rigorous fulfillment.
11.6. The Parties mutually acknowledge that all these clauses have been the subject of specific negotiation between the Parties themselves and are the result of an understanding reached with mutual collaboration.
ARTICLE 14: CONSUMER COURT
For any dispute relating to the relationship between the Parties, the Consumer Court will have exclusive jurisdiction pursuant to Article 33, paragraph 2, of Legislative Decree no. 206/2005 Consumer Code and subsequent amendments.​​​​​​​​​​​​​​​​